For IT support call: 1800 198 175

Note: If you require urgent help on the day of a hearing, please select option 1 for the priority hotline.

IT support can assist you with the following types of problems:

• using your device
• downloading and opening files on your device
• accessing the internet
• accessing Outlook for your emails
• accessing the Queensland Health network when at a Queensland Health facility/venue.

For Telehealth support for CMR call: 1800 066 888

Telehealth support can assist you with technical support for using a Collaboration Meeting Room (CMR) including:

• logging on to or joining a CMR
• sound and vision problems in a CMR.

If you need assistance in clarifying the CMR numbers to use for a hearing, contact the relevant Hearings Coordinator at the MHRT.

For any questions or concerns call: 3338 8315
The Policy Officer can assist you with the following:

• Set up and use of microphones
• Set up and use of recording program Audacity
• Uploading audio recordings to the portal
• Troubleshooting

Procedures and user guides can be found here
Public facing website and associated documents can be found here.

Below provides who you can contact to reset your passwords:

Device and email login (also known as your Novell login):

• IT support on 1800 198 175 – provide your payroll number and select the password reset option to skip the hotline queue.

MHRT web portal:

• MHRT Senior Information Systems Officer
• Team Leaders
• Senior Project Officer
• Executive Officer

MHRT Members’ website:

• MHRT Senior Information Systems Officer
• Senior Project Officer